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Privacy Policy and Cookies

1. General Information

This Privacy Policy aims to inform visitors of the website RilenaHotels.com how personal data is collected, used, and stored when using the website and when communicating with the hotel.

The data controller is:
Hotel Rilena
Address: Kokiche Street, Kiten, Bulgaria
Phone: +359 550 36012
Email: office@rilenahotels.com

Hotel Rilena is located in the seaside town of Kiten, Bulgaria, approximately 300 meters from the beach and 200 meters from the town center, and offers accommodation, restaurant services, and tourist services.

2. Personal Data We Collect

When using the website, the following data may be collected:

Data provided voluntarily by users

  • first and last name

  • phone number

  • email address

  • information provided through contact forms or inquiries

  • reservation details

Automatically collected data

When visiting the website, the following information may be collected automatically:

  • IP address

  • browser type and device type

  • visited pages

  • time and duration of visit

  • traffic source

This information is used solely for statistical purposes and to improve the website.

3. Purpose of Data Processing

The collected personal data may be used for:

  • processing inquiries and reservations

  • communication with guests

  • improving our services and website

  • fulfilling legal obligations

  • protecting the legitimate interests of the hotel

4. Data Retention

Personal data is stored only for the period necessary to fulfill the relevant purpose, unless a longer retention period is required by law.

5. Sharing Data with Third Parties

The hotel does not sell or share personal data with third parties except when necessary for:

  • processing reservations

  • fulfilling legal obligations

  • providing services through partners (such as booking systems, hosting providers, or analytics tools)

6. User Rights

Under the General Data Protection Regulation (GDPR), users have the right to:

  • access their personal data

  • request correction of inaccurate data

  • request deletion of personal data (“right to be forgotten”)

  • request restriction of data processing

  • request data portability

  • object to data processing

To exercise these rights, please contact us at:
office@rilenahotels.com

7. Cookie Policy

What are Cookies

Cookies are small text files stored on a user’s device when visiting a website. They allow the website to recognize the user and improve functionality and user experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the proper functioning of the website.

Analytics Cookies

These cookies help us collect statistical data about website visits in order to improve the website.

Functional Cookies

These cookies allow the website to remember user preferences.

Managing Cookies

Users can control and delete cookies through their browser settings.
Please note that disabling cookies may affect the functionality of the website.

8. Data Security

The administrator takes appropriate technical and organizational measures to protect personal data from:

  • unauthorized access

  • loss or destruction

  • misuse or unlawful processing

9. External Links

The website may contain links to external websites. The hotel is not responsible for the privacy policies of those websites.

10. Changes to This Policy

The administrator reserves the right to update this policy at any time. Any changes will be published on this page.